Privacy Policy

Sun Pest Control LLC

Sun Pest Control LLC ("we," "us," "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request a quote, use our services, or contact us in any way.

1. Information We Collect

Information You Provide

• Contact information: name, phone number, email address, service address
• Service details: pest issues described, property type, service preferences
• Payment information: credit/debit card numbers and billing address (processed securely — we do not store full card numbers)
• Communications: messages you send us via text, email, phone, or web forms

Information Collected Automatically

• Website usage: pages visited, time on site, referring URL, browser type, and device information via cookies and analytics tools
• GPS/location data: approximate location from service visits, used for technician routing and service area optimization
• Photos: property photos taken by technicians during service visits for documentation, treatment planning, and quality assurance

Information from Calls and Messages

• Call recordings: phone calls may be recorded for quality assurance and training (see Section 5)
• Text message logs: records of SMS communications for service coordination

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and improve our pest control, termite, lawn care, and related services
• Communicate with you about appointments, quotes, billing, and service updates
• Process payments securely
• Optimize technician routes and scheduling
• Document service conditions and treatment results
• Respond to your questions and customer service requests
• Send seasonal service recommendations relevant to your property
• Comply with legal obligations

3. SMS & Email Communication

By providing your phone number, you consent to receive text messages from Sun Pest Control regarding quotes, scheduling, service updates, billing notifications, and seasonal recommendations. Message frequency varies, typically 1–10 messages per month based on service activity. Standard message and data rates may apply.

4. AI-Assisted Communications

Sun Pest Control uses artificial intelligence to improve the speed and quality of our customer communications. You should be aware that:

• Some text messages and responses may be generated or assisted by AI
• Our AI assistant may answer phone calls during peak hours or after business hours
• AI helps schedule appointments, route technicians, and respond to frequently asked questions
• All AI-generated communications are supervised and may be reviewed by our team
• You may request to speak with a human team member at any time

5. Call Recording Disclosure

In compliance with Florida's two-party consent law (Florida Statute §934.03), phone calls with Sun Pest Control may be recorded for quality assurance and training purposes. You will be notified at the beginning of any recorded call and may decline recording. Call recordings are stored securely and retained for up to 12 months.

6. Data Sharing & Service Providers

We do not sell, rent, or share your personal information for marketing purposes. We work with a limited number of trusted service providers who process data on our behalf solely to deliver our services:

These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

7. Customer Portal

If you access the Sun Pest Control customer portal, you may view your service history, upcoming appointments, invoices, and account information. Portal data is protected by your login credentials. You may request a full export or deletion of your portal data at any time by contacting us.

8. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This may include:

• Essential cookies: required for the website to function (forms, navigation)
• Analytics cookies: help us understand traffic patterns and improve our site
• Advertising cookies: used to measure the effectiveness of our advertising campaigns

You can control cookie preferences through your browser settings.

9. Data Retention

• Active customers: we retain your data for the duration of our service relationship
• After service ends: data is retained for up to 3 years for warranty, legal, and regulatory purposes
• Call recordings: retained for up to 12 months
• Property photos: retained for the duration of the service relationship

You may request deletion of your personal data at any time by contacting us at (239) 768-7378. We will process deletion requests within 30 days, subject to legal retention requirements.

10. Data Protection

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including encryption of data in transit and at rest, access controls, and regular security reviews.

11. Your Privacy Rights

All Customers

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of SMS communications at any time (reply STOP)
• Request to speak with a human instead of an AI assistant

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

Florida Residents

Florida residents may have additional rights under the Florida Digital Bill of Rights, including the right to access, correct, and delete personal data, and the right to opt out of targeted advertising. To exercise these rights, contact us using the information below.

12. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email, text message, or a notice on our website.

Effective Date: April 2026